Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
by Robert C. Ford, Michael C. Sturman
A practical guide to hospitality management that emphasizes achieving excellence through superior guest experiences and effective organizational leadership.
About This Book
Managing Hospitality Organizations provides essential insights into the principles and practices of hospitality management.
The book focuses on strategies for delivering outstanding guest experiences across various hospitality settings.
Readers will learn key concepts related to service quality, organizational leadership, and operational excellence.
Authored by Robert C. Ford and Michael C. Sturman, it serves as a valuable resource for students and professionals in the hospitality industry.
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