Service Management Principles for Hospitality and Tourism in the Age of Digital Technology
by Jay Kandampully, David Solnet
Service Management Principles for Hospitality and Tourism in the Age of Digital Technology examines the relationship between service management and digital transformation. Written by Jay Kandampully and David Solnet, it offers a focused resource for readers studying hospitality, tourism, business, and the changing role of technology in service.
About This Book
Service management principles for hospitality and tourism are examined in the context of digital technology.
Jay Kandampully and David Solnet present a topic-focused resource for readers interested in service operations and digitally enabled change.
The book connects hospitality and tourism with contemporary questions about managing service in an evolving technological environment.
Reviews
No reviews yet. Be the first to review this book!