Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
by Michael Hoffman, T. Scott Gross, Andrew Szabo
Positively Outrageous Service presents an approach to customer care built around delighting and astounding customers. Michael Hoffman, T. Scott Gross, and Andrew Szabo offer a business-focused perspective on creating memorable service experiences and earning the lasting loyalty that can help organizations thrive.
About This Book
Positively Outrageous Service explores how businesses can create customer experiences that go beyond ordinary expectations.
The book focuses on delighting and astounding customers through an approach centered on memorable service.
Its central aim is to help organizations win customers for life by building lasting loyalty.
Written by Michael Hoffman, T. Scott Gross, and Andrew Szabo, this title is intended for readers interested in customer service and business success.
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