Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
A guide for IT leaders seeking to break down organizational silos and establish IT as a valued service partner delivering measurable business outcomes through proven service management practices.
About This Book
This book addresses the challenges IT departments face when operating in fragmented, silo-based structures.
It provides a structured approach to adopting IT Service Management principles that align technology delivery with organizational goals.
Readers will learn how to shift from technology-focused operations to service-centric models that demonstrate clear value to the business.
The content emphasizes practical transformation steps rather than theoretical concepts alone.
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