Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure
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Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

by Randy A. Steinberg

Business Technology
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A reference guide covering configuration items and building blocks for IT service management infrastructure and processes.

About This Book

This book serves as a reference guide for IT service management infrastructure.

It focuses on configuration items and the building blocks needed for comprehensive ITSM.

Readers will find structured information to support IT service processes and systems.

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I will be using this book for: