Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
A handbook offering IT service managers practical methods for building and documenting service descriptions within their organizations.
About This Book
This handbook provides guidance for IT service managers responsible for creating and maintaining service descriptions.
It offers a structured approach to documenting IT services and their components.
The content supports service management practices within organizations.
Readers can use the methods presented to develop consistent and clear service documentation.
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