Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
by Wendy Leebov
Customer Service for Professionals in Health Care presents guidance on key behaviors that can enhance the patient and family experience. Written for health care professionals, the book offers a focused look at customer service as part of professional practice and everyday interactions in health care settings.
About This Book
Customer Service for Professionals in Health Care focuses on the role of customer service within health care settings.
The book addresses key behaviors intended to enhance the experience of patients and their families.
Written for health care professionals, it connects service practices with the patient and family experience.
This resource is suited to readers seeking general guidance on professional behavior and service in health care.
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