Accounts, Excuses, and Apologies: Image Repair Theory Extended
William L. Benoit explores accounts, excuses, and apologies within an extended framework of image repair theory. This academic work is suited to readers studying communication, public image, and responses to criticism or perceived wrongdoing.
About This Book
Accounts, Excuses, and Apologies: Image Repair Theory Extended examines the relationship between explanations, excuses, apologies, and the repair of public image.
Written by William L. Benoit, the book develops and extends the subject indicated by its title: image repair theory.
Its focus makes it relevant to readers interested in communication, public image, and the ways people or organizations respond to criticism and perceived wrongdoing.
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