Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Uncommon Service offers a customer-centered perspective on business success. Frances Frei and Anne Morriss examine how putting customers at the core of an organization can influence service, management, and competition, making this a practical choice for readers interested in improving the way businesses create value.
About This Book
Uncommon Service focuses on placing customers at the core of a business.
Frances Frei and Anne Morriss present a customer-centered perspective on organizational success and competitive performance.
The book is intended for business readers interested in service, management, and building companies around customer needs.
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