Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
by Karin Hurt, David Dye
When workplace tension rises, knowing what to say can make a meaningful difference. Powerful Phrases for Dealing with Workplace Conflict offers practical language for de-stressing the workday, building collaboration, and calmly handling difficult customers and challenging professional conversations.
About This Book
Powerful Phrases for Dealing with Workplace Conflict focuses on the language used in challenging professional situations.
The book addresses workplace conflict, workday stress, collaboration, and interactions with difficult customers.
Karin Hurt and David Dye present practical wording intended to help readers respond with greater clarity and calm.
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