Disservice with a Smile
by Jordan Shaw
An unflinching examination of service industry work, revealing the pressures, expectations, and realities behind the smiles customers see every day.
About This Book
Disservice with a Smile examines the service industry through a critical lens.
The book explores the gap between customer expectations and workplace realities.
It offers insights into labor dynamics and the emotional demands placed on workers.
Readers gain a clearer understanding of service work and its broader implications.
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