A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists

by Fred Beisse

Education Technology
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A practical guide for help desk and support specialists covering essential skills and best practices for delivering effective technical assistance.

ISBN-13 9781285852683 ASIN 1285852680 Views 611 Publisher Cengage Learning Year 2014 Edition 6 Format Paperback Product Group Book Pages 688 Adult No Created February 15, 2026 Updated September 29, 2026
About This Book

This book serves as a comprehensive resource for individuals pursuing careers in technical support and help desk roles.

It covers fundamental concepts and techniques required to deliver effective user support in various professional settings.

Readers will find guidance on communication, troubleshooting, and customer service skills essential for support specialists.

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I will be using this book for:
74 total votes