Organizational Behavior, Theory, and Design in Health Care
by Nancy Borkowski, Katherine A. Meese
New case studies throughout underscore key theories and concepts and illustrate practical application in the current health delivery environment In-depth discussion of the industry’s redesign of health services offers a major focus on patient safety and quality, centeredness, and consumerism. Current examples reflect changes in the environment due to health reform initiatives. Diversity, health disparities, and cultural competencies are addressed in health care Timely new material on change management provides new insight for future healthcare managers. Each new print copy includes Navigate 2 eBook Access enabling users to read their digital textbook online or offline, on computers, tablets, and mobile devices.
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