Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
by Leonard L. Berry, Kent D. Seltman
Management Lessons from Mayo Clinic examines what leaders can learn from a highly regarded healthcare service organization. Leonard L. Berry and Kent D. Seltman offer a focused look at management principles, organizational practices, and service-oriented thinking for readers interested in business and healthcare leadership.
About This Book
Management Lessons from Mayo Clinic examines the practices of one of the world's most admired service organizations.
Leonard L. Berry and Kent D. Seltman present ideas relevant to leaders seeking to understand effective service management.
The book focuses on management lessons associated with Mayo Clinic and its approach as a healthcare organization.
It offers a business-oriented perspective for readers interested in leadership, organizational performance, and service quality.
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