This is Service Design Thinking: Basics, Tools, Cases
by Jakob Schneider, Marc Stickdorn
This accessible introduction to service design thinking brings together essential concepts, practical tools, and illustrative cases. It offers a structured starting point for readers who want to understand the discipline and explore approaches to developing and improving services.
About This Book
This book introduces service design thinking as a way to understand and shape services.
It covers foundational concepts, practical tools, and cases related to service design.
The combination of basics, tools, and examples supports readers seeking a structured entry point into the subject.
It is suited to anyone interested in learning how service design thinking can inform the development and improvement of services.
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