Service America: Leading the New Customer Revolution
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Service America: Leading the New Customer Revolution

by Dr. Karl Albrecht

Business Management Customer Service
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A practical guide to leading customer service transformation and building a service-first culture in organizations.

ISBN-13 9780913351468 ASIN 0913351466 Views 14 Publisher Karl Albrecht International Year 2025 Format Paperback Product Group Book Pages 232 Adult No Created April 21, 2026 Updated October 10, 2026
About This Book

Service America explores how organizations can shift from product-centered to customer-centered thinking.

The book emphasizes leadership's role in building a service-driven culture across all levels.

It provides frameworks for improving customer experiences and operational excellence.

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I will be using this book for: