Street Level Bureaucracy: Dilemmas of the Individual in Public Services
Michael Lipsky examines how public-service workers navigate the gap between official policy and everyday practice. Focusing on the dilemmas of individual decision-making in public services, this influential work offers a broad perspective on administration, policy implementation, and the human side of government.
About This Book
Street Level Bureaucracy explores the role of individual public-service workers in the delivery of government services.
The book focuses on the dilemmas that arise when broad policies meet everyday decisions and practical circumstances.
Michael Lipsky considers how public services are shaped not only by formal rules, but also by the people who interpret and apply them.
This work is relevant to readers interested in public administration, political science, and the relationship between institutions and citizens.
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