Answer the Call: Virtual Migration in Indian Call Centers
by Aimee Carrillo Rowe, Sheena Malhotra, Kimberlee Pérez
Answer the Call: Virtual Migration in Indian Call Centers examines how technology and global communication shape work across geographic boundaries. Centered on the concept of virtual migration and the Indian call-center context, this book offers a focused exploration by Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Pérez.
About This Book
Answer the Call: Virtual Migration in Indian Call Centers examines the idea of virtual migration in the context of Indian call centers.
The book focuses on the relationship between global communication, technology, and the organization of work.
Its subject connects Indian call centers with broader questions about how work and interaction move across geographic boundaries.
Written by Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Pérez, this title offers a focused study of a significant modern workplace phenomenon.
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