Managing Knock Your Socks Off Service
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Managing Knock Your Socks Off Service

by Ron Zemke, Chip R. Bell

Business Management
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A guide to delivering exceptional customer service that builds loyalty and sets organizations apart through quality interactions and service strategies.

About This Book

Managing Knock Your Socks Off Service provides guidance on creating outstanding customer experiences.

The book focuses on service strategies that help organizations stand out through quality interactions.

Readers will find approaches for building a service-oriented culture within their teams.

It emphasizes practical methods for managing and improving customer service operations.

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I will be using this book for: