Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
by John Goodman
John Goodman examines customer experience in an age increasingly shaped by technology. Customer Experience 3.0 centers on high-profit strategies for modern service, offering business readers a focused exploration of how organizations can think about customer interactions, service delivery, and the changing demands of a technology-enabled marketplace.
About This Book
Customer Experience 3.0 focuses on customer experience and service in a technology-driven business environment.
The book presents its subject through the lens of high-profit strategies, connecting service practices with business performance.
It is suited to readers interested in customer service, business strategy, and the role of technology in modern commerce.
Written by John Goodman, this title examines the challenges and opportunities associated with techno service.
Reviews
No reviews yet. Be the first to review this book!