The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
by Jeff Toister
Jeff Toister’s The Service Culture Handbook offers a step-by-step guide to making customer service a central part of workplace culture. Designed for readers interested in employee engagement and service improvement, the book focuses on creating an organization where employees prioritize delivering better customer experiences.
About This Book
The Service Culture Handbook focuses on building a workplace culture centered on customer service.
It presents a step-by-step approach for developing employee commitment to service.
The book explores how organizations can make customer service an important part of everyday work.
Written by Jeff Toister, it is intended for readers seeking a practical guide to service culture.
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