Advice from a Call Center Geek: Rethinking Call Center Operations
Advice from a Call Center Geek explores the idea of rethinking call center operations. Written by Thomas Anthony Laird, this business-focused title is suited to professionals and readers interested in customer service, management, operational practices, and the challenges of running call center environments.
About This Book
Advice from a Call Center Geek examines call center operations through the perspective of Thomas Anthony Laird.
The book is focused on rethinking the way call centers function and are managed.
It may interest call center professionals, business leaders, operations managers, and readers studying customer service environments.
Use it as a starting point for considering operational practices and new ways to approach call center work.
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