The Service Profit Chain
by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Service Profit Chain examines the connection between service and profitability from a business and management perspective. Written by James L. Heskett, W. Earl Sasser, and Leonard A. Schlesinger, it is suited to readers exploring customer service, organizational performance, and the fundamentals of service-focused business strategy.
About This Book
The Service Profit Chain focuses on the relationship between service and profit in business.
Written by James L. Heskett, W. Earl Sasser, and Leonard A. Schlesinger, the book presents a business-oriented perspective on service performance.
Its subject makes it relevant to readers interested in management, customer service, and organizational results.
The book offers a concise foundation for considering how service can connect with broader business objectives.
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