A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition
by Fred Beisse
A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition offers a focused introduction to computer user support. Written for help desk and support specialists, it examines the responsibilities and knowledge associated with assisting users and working in technical support environments.
About This Book
A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition addresses the field of computer user support.
Designed for help desk and support specialists, the book provides a focused resource for understanding the work involved in assisting computer users.
Its subject matter centers on user support, help desk operations, and the role of technical support professionals.
This second edition is suited to readers seeking an introduction or reference guide to computer user support.
Reviews
No reviews yet. Be the first to review this book!