Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
Robin Leidner investigates how fast-food and telephone service jobs standardize daily interactions, exploring the impact of routinization on workers and the broader service economy.
About This Book
Robin Leidner examines the organization of service work in fast-food restaurants and telephone sales.
The study focuses on how companies standardize employee behavior and customer interactions.
Leidner analyzes the effects of routinization on workers' autonomy and job satisfaction.
The book considers broader implications for the nature of work in a service economy.
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