Quality Is Free: The Art of Making Quality Certain
Philip B. Crosby explains how organizations can achieve lasting quality by embedding it into every process and eliminating the costs of failure.
About This Book
Quality Is Free presents the philosophy that quality should be built into processes from the start rather than inspected in later.
The book introduces practical concepts for organizations seeking to reduce waste and improve consistency.
Readers will find guidance on shifting company culture toward prevention rather than correction.
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