CMMI for Services: Guidelines for Superior Service
by Sandy Shrum, Eileen C. Forrester, Brandon L. Buteau
CMMI for Services: Guidelines for Superior Service offers structured guidance for organizations working to improve service delivery. Drawing on the CMMI framework, it addresses practical approaches to building stronger service practices, supporting consistency, and pursuing better organizational performance.
About This Book
CMMI for Services: Guidelines for Superior Service presents guidance for organizations seeking to strengthen their service practices.
The book focuses on using CMMI principles to support more consistent, capable, and effective service delivery.
It is intended for professionals and organizations interested in structured approaches to service improvement and performance.
Sandy Shrum, Eileen C. Forrester, and Brandon L. Buteau provide the contributing expertise behind this service-focused guide.
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