CMMI for Services: Guidelines for Superior Service
by Sandy Shrum, Eileen C. Forrester, Brandon L. Buteau
This guide presents the CMMI framework tailored for service organizations, helping improve processes, quality, and customer satisfaction through structured best practices.
About This Book
CMMI for Services provides organizations with a proven framework to improve service delivery and performance.
The book outlines best practices and process areas that help align service management with business goals.
Readers gain insight into establishing measurable processes that enhance quality and customer satisfaction.
It serves as a reference for service providers seeking structured improvement and operational excellence.
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