SEND: Why People Email So Badly and How to Do It Better
by David Shipley, Will Schwalbe
In today's digital age, email is a primary tool for business communication, but many users fall into traps that cause confusion and conflict. SEND identifies why people email poorly and delivers straightforward advice on writing better emails to save time, reduce errors, and strengthen connections. Whether for work or personal use, mastering these skills leads to more effective exchanges.
About This Book
SEND explores the frequent missteps in email communication that lead to misunderstandings and inefficiencies in the workplace.
The authors highlight how poor email habits can damage careers and relationships, drawing on real-world examples to illustrate these issues.
Practical strategies are provided to craft clearer, more concise messages that achieve their intended purpose without unnecessary complications.
By improving email skills, readers can enhance their productivity and professional interactions in an increasingly digital world.
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