What Managers Say, What Employees Hear: Connecting with Your Front Line (So They'll Connect with Customers)
by Michael L. Stallard, Regina Fazio Maruca
Explores how managers can bridge communication gaps with frontline staff to strengthen customer relationships and improve overall business performance.
About This Book
This book addresses the communication gap between managers and frontline employees.
It provides strategies to help managers connect more effectively with their teams.
Better internal communication is presented as a foundation for improved customer service.
The content focuses on practical approaches managers can apply in their daily work.
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