From Tellers to Sellers: Changing Employment Relations in Banks
by Marino Regini, Jim Kitay, Martin Baethge
A study of how banks have transformed employment relations, moving from traditional teller positions toward sales-oriented roles across multiple countries.
About This Book
This book explores the evolving nature of work within the banking sector.
It analyzes shifts in employment structures and the increasing emphasis on sales performance.
The authors examine how banks have restructured roles and responsibilities over time.
Comparative perspectives highlight changes across different national banking systems.
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