Quality Management for Organizational Excellence: Introduction to Total Quality
by David L. Goetsch, Stanley B. Davis
This book offers an introduction to total quality management, guiding readers through the fundamentals of quality principles for organizational excellence. It equips learners with the knowledge to apply these concepts in business environments, promoting efficiency and sustained improvement.
About This Book
Quality Management for Organizational Excellence introduces the core concepts of total quality as a systematic approach to improving organizational performance.
The book covers essential principles and practices that help businesses achieve higher standards of efficiency and customer satisfaction.
Authored by David L. Goetsch and Stanley B. Davis, it serves as an accessible entry point for students and professionals seeking to understand quality management frameworks.
Through its structured content, the text emphasizes the integration of quality principles into everyday operations for long-term success.
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