Customer Service: A Practical Approach
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Customer Service: A Practical Approach

by Elaine Harris

Business Self-Help Customer Service
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Customer Service: A Practical Approach offers a clear, practical introduction to customer service. Elaine Harris’s book is designed for readers who want to understand the fundamentals of serving customers and applying customer-service principles in business and professional settings.

ISBN-13 9780132742399 ASIN 013274239X Views 250 Publisher Pearson Year 2012 Edition 6 Format Paperback Product Group Book Pages 192 Created February 27, 2026 Updated October 20, 2026
About This Book

Customer Service: A Practical Approach presents a focused introduction to customer service.

The book emphasizes practical understanding of how customer service functions in a business setting.

It is suited to readers seeking foundational knowledge and useful guidance in this area.

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I will be using this book for:
12 total votes