Quality Service: What Every Hospitality Manager Needs to Know
Quality Service: What Every Hospitality Manager Needs to Know is a professional resource focused on service quality within the hospitality industry. Written by William B. Martin Ph.D., it offers hospitality managers a concise guide to the knowledge and principles associated with effective, service-centered management.
About This Book
Quality Service: What Every Hospitality Manager Needs to Know is a professional guide centered on service quality in the hospitality industry.
Written by William B. Martin Ph.D., the book is designed for hospitality managers seeking knowledge related to delivering and overseeing quality service.
Its focus makes it relevant to readers interested in hospitality management, customer service, and the standards that shape service-oriented organizations.
Reviews
No reviews yet. Be the first to review this book!