Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)
by David L. Goetsch, Stanley B. David, Stanley B. Davis
An introductory guide to total quality management for production, processing, and service organizations. This third edition offers a broad foundation in quality management concepts and their relevance across different operational and organizational settings.
About This Book
Quality Management introduces the principles and practices of total quality management.
The book addresses quality in production, processing, and service settings.
Its broad scope presents quality management as an approach relevant to varied organizational environments.
This third edition is intended as an introductory resource for readers studying or applying quality management.
Reviews
No reviews yet. Be the first to review this book!