Building an ITIL-based Service Management Department
by Axelos, Malcolm Fry
Building an ITIL-based Service Management Department provides focused guidance for establishing an IT service management function. Drawing on the ITIL-based approach, it is intended for professionals and organizations seeking a structured foundation for managing IT services and developing an effective service management department.
About This Book
Building an ITIL-based Service Management Department focuses on creating an organized approach to IT service management.
The book is designed for readers seeking guidance on establishing a service management department using ITIL-based principles.
It addresses the relationship between service management structure and the delivery of IT services within an organization.
Written by Axelos and Malcolm Fry, this title provides a focused resource for professionals involved in IT service management and organizational planning.
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