ITIL Service Operation (ITIL v3 Service Lifecycle)
ITIL Service Operation (ITIL v3 Service Lifecycle) by Randy A. Steinberg delivers comprehensive guidance on managing IT service operations. It explores processes like incident and problem management to ensure reliable service delivery and support within the ITIL framework, helping IT teams achieve operational efficiency and business alignment.
About This Book
ITIL Service Operation is a key component of the ITIL v3 Service Lifecycle, offering detailed processes for the day-to-day management of IT services. It emphasizes operational activities that ensure services are delivered and supported efficiently.
The book covers core processes such as event management, incident management, problem management, request fulfillment, and access management. These elements help organizations maintain stability and responsiveness in their IT environments.
Authored by Randy A. Steinberg, this official publication provides practical advice for IT professionals aiming to align service operations with business needs. It supports the transition from service design to ongoing operational excellence.
Readers will find insights into coordinating service desks, technical management, and operations management to optimize service performance and minimize disruptions.
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