Service Management: Operations, Strategy, Information Technology
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Service Management: Operations, Strategy, Information Technology

by James A. Fitzsimmons

Business Management
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A foundational text on service management, addressing operations, strategy, and information technology for students and professionals.

ISBN-13 9780078024078 ASIN 0078024072 Views 182 Publisher McGraw-Hill Year 2014 Edition 1 Format Hardcover Product Group Book Pages 524 Created March 21, 2026 Updated September 27, 2026
About This Book

This book provides an overview of service management principles and practices.

It explores key topics in operations, strategy, and the role of information technology.

The content is suitable for students and professionals seeking foundational knowledge in the field.

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I will be using this book for:
7 total votes