Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
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Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)

by James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi

Business Information Technology Operations Management
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This textbook covers essential principles of service management, focusing on operations, strategic planning, and the integration of information technology within service organizations.

ISBN-13 9780077841201 ASIN 0077841204 Views 146 Publisher Irwin Professional Pub Year 2013 Edition 8 Format Hardcover Product Group Book Pages 524 Created April 19, 2026 Updated September 28, 2026
About This Book

Service Management: Operations, Strategy, Information Technology provides foundational knowledge for managing service operations.

The text explores key concepts in service strategy and the role of information technology in service delivery.

Readers gain insight into decision sciences as applied to service industries and operational challenges.

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I will be using this book for:
11 total votes