Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
by Merlino
Discover how the Cleveland Clinic achieved superior patient experience through leadership, culture, and service excellence in healthcare.
About This Book
Service Fanatics explores how the Cleveland Clinic transformed its approach to patient care by focusing on experience and service excellence.
The book highlights leadership strategies and cultural changes that helped the organization deliver superior patient outcomes.
Readers will gain insights into building a service-oriented culture within healthcare institutions.
Practical lessons are drawn from the Cleveland Clinic's journey to becoming a leader in patient experience.
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