Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Joseph A. Michelli presents five principles for leading through stronger connections with customers, products, and people. Framed around the Starbucks way, this business and leadership book explores how relationships, service, and management can work together to shape an organization’s approach.
About This Book
Leading the Starbucks Way presents five principles for connecting with customers, products, and people.
Joseph A. Michelli focuses on leadership and the relationships that shape business experiences.
The book offers a Starbucks-centered perspective on management, service, and organizational connection.
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