Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Shows how Lean and Six Sigma tools can cut service costs 30-60 percent, speed delivery by 50 percent, and increase capacity without adding staff.
About This Book
Lean Six Sigma for Service explains how organizations can apply Lean speed and Six Sigma quality principles to service and transaction processes.
The book presents case studies from Lockheed Martin and Stanford University Hospital that demonstrate measurable improvements in cost, speed, and capacity.
Readers learn specific strategies to reduce service costs by 30 to 60 percent and improve delivery times by up to 50 percent.
The content is designed for executives and managers seeking proven methods to expand capacity without adding staff.
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