The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
Jody Hoffer Gittell explores how relationships within an organization can influence coordination, collaboration, and results. Centered on Southwest Airlines, this business and management book considers the role of interpersonal connections in supporting high performance and offers a perspective on relationship-driven organizational effectiveness.
About This Book
The Southwest Airlines Way explores the connection between workplace relationships and organizational performance.
Jody Hoffer Gittell focuses on how collaboration and coordination can contribute to effective work.
Using Southwest Airlines as its central context, the book considers relationships as an important part of business practice.
It offers a business and management perspective on achieving high performance through the power of relationships.
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