The Big Book of Customer Service Training Games (Big Book Series)
by Peggy Carlaw, Vasudha K. Deming
Make customer service training more engaging with this activity-focused resource from Peggy Carlaw and Vasudha K. Deming. Designed for trainers, facilitators, and teams, it brings an interactive approach to workplace learning through games that can help make customer service education practical, participatory, and memorable.
About This Book
The Big Book of Customer Service Training Games presents an activity-based approach to customer service education.
Written by Peggy Carlaw and Vasudha K. Deming, the book focuses on using games to support interactive training.
Its format is suited to facilitators, trainers, and organizations seeking engaging ways to develop customer service skills.
As part of the Big Book Series, it offers a practical resource for workplace learning and team development.
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