The World of Customer Service




Related Textbooks


Recent Blog Posts

How To Survive First-Year Of College Or University
Best Student Reads For 2020
How To Save Money On Textbooks
My First Love
Study Tips For College Students

Other Links

Most Popular Textbooks
Most Popular High School Textbooks
Most Popular Associates Textbooks
Most Popular Bachelors Textbooks
Most Popular Masters Textbooks
Most Popular Doctoral Textbooks
Most Popular Vocational Textbooks
ISBN-10 / ISBN-130840064241 / 9780840064240
Edition3
AuthorPattie Gibson
PublisherCengage Learning (on 2011-06-20)
Binding TypePaperback
Number Of Pages224
User Ratings
(No ratings yet)
This book has been found by 143 other users. Do you have this book? Trade it in for cash!
This textbook is primarily used in: (10 total votes)
Associates programs60% (6 votes)
Bachelors programs20% (2 votes)
Vocational programs20% (2 votes)
Product Description
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.
Amazon Reviews



Details compiled in 4.3122 seconds.

Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates.

Textbooknova.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com

CERTAIN CONTENT THAT APPEARS ON TEXTBOOKNOVA.COM COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED 'AS IS' AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.